FAQ

🔧 Product Compatibility

How do I know if a part is compatible with my laptop?

There are several ways to check compatibility:

  • Use our Part Finder: Select your laptop brand, series, and model from the dropdowns on our homepage
  • Check product pages: Each product lists all compatible laptop models under "Compatibility"
  • Match part numbers: Compare the part number on your existing part with ours
  • Contact us: Send us a photo or model number and our team will verify for you

What if I order the wrong part?

No worries! We offer a 30-day hassle-free return policy. Simply return the unused part in its original condition for a full refund or exchange. We'll even help you find the correct replacement.

Are your parts OEM or aftermarket?

We believe in transparency. We offer both OEM (Original Equipment Manufacturer) and premium high-quality aftermarket parts. The product description will clearly indicate the type. All our parts are rigorously tested for performance and safety.

🛒 Ordering & Payment

What payment methods do you accept?

  • 💳 Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
  • 🅿️ PayPal
  • 🍎 Apple Pay & Google Pay
  • 💰 Shop Pay (Installment plans available for eligible orders)

Do you offer bulk discounts?

Yes! We support repair shops and businesses. We offer tiered pricing:

  • 10-49 units: 10% discount
  • 50-99 units: 15% discount
  • 100+ units: Contact us for a custom quote

Can I cancel or modify my order?

We process orders quickly (often within hours). If you need to change something, please email us or use the chat widget immediately. If the order hasn't shipped, we'll edit it. If it has shipped, you can use our easy return process.

📦 Shipping & Delivery

How long does shipping take?

  • Standard Ground: 5-7 business days
  • Expedited: 2-3 business days
  • Priority Express: 1-2 business days

Note: Orders over $75 qualify for FREE Standard Shipping.

Do you ship internationally?

Yes! We currently ship to Canada, UK, Australia, and select European countries. International shipping typically takes 10-21 business days depending on customs processing.

Warranty & Returns

What warranty do you offer?

We stand by our quality with industry-leading warranties:

  • Batteries & Chargers: 12 Months
  • Screens & Keyboards: 6 Months
  • RAM (Memory): Lifetime Warranty
  • SSD/HDD: 3 Years